E.ON describes itself as being “about smarter energy”. It sees its mission to help drive the UK energy sector towards net zero. In addition to supplying UK businesses and homes with energy, it’s invested £3.5 billion in UK renewable energy since 2009.
About E.ON Next
E.ON Next is part of the E.ON Group, which operates in over 30 countries and serves over 50 million customers. In the UK, E.ON Next currently supplies gas and electricity to 5.6 million customers. As of Q4 2023, E.ON Next ranks as the UK’s third biggest supplier, with a market share of 16.8% (electricity) and 14.1% (gas) respectively.
E.ON Next officially came into being in early 2020 after E.ON’s acquisition of npower’s customer base. However, its roots extend back to 1989 when Powergen entered the domestic energy market. Powergen quickly established itself as one of the original Big Six energy companies before it was acquired by German utility provider E.ON in 2002. In 2004, Powergen was rebranded as E.ON UK, a name which stuck until 2020.
E.ON Next reviews 2024
E.ON Next has an average 4.2 rating on TrustPilot as of April 2024 from around 76,000 reviews. Of these, 72% give it a 5-star rating.
What tariffs does E.ON Next offer?
E.ON Next offers fixed and variable rate dual fuel, electric-only and gas-only tariffs, including tariffs for prepayment meters. Tariffs can be a standard single rate or multi-rate (Economy 7).
There are two types of variable-rate tariff: Next Flex and Next Pledge. Next Flex is its standard variable tariff, while Next Pledge guarantees energy prices that are £50 below the Ofgem price cap. E.ON Next’s variable tariff rates change every three months when the Ofgem price cap is updated.
The company also offers a range of Next Fixed tariffs that fix energy prices for 1-2 years. Its Next Drive tariff is aimed at electric vehicle owners. Next Drive allows EV owners to charge their vehicles overnight at discounted rates.
See how E.ON Next’s energy tariffs compare to other energy providers here.
Which meter types does E.ON Next support?
E.ON Next supports both credit and prepayment meters. It supports older non-smart meters for selected tariffs.
Can I get a smart meter with E.ON Next?
Yes, if you sign up for a tariff that requires a smart meter, E.ON Next will fit this for you. You can also request your old meter is upgraded to a smart meter for free even if your tariff doesn’t require one.
How do I contact E.ON Next?
Here’s how customers can quickly get in touch with E.ON Next:
- Phone (9am-4pm, Mon-Thur; 9am-5pm, Fri): 0808 5015200
- Emergency phone (for meter problems): 0808 5015088
- Email: hi@eonnext.com
- Social media (8am-10pm, 7 days a week): Facebook, X, WhatsApp
Does E.ON Next have an app?
Yes, E.ON Next offers free apps for both Android and iPhone. The app allows you to:
- Check your latest account balance.
- View and download your energy statements.
- Make payments.
- Send in meter readings.
- Check tariff details and manage account information.
Does E.ON Next use renewable energy?
Yes, E.ON Next offers 100% renewable electricity with all its tariffs except its standard variable Next Flex tariff. In fact, E.ON Next’s predecessor – E.ON UK – was the first of the big six companies to switch all UK electricity customers to 100% renewable electricity. Find out more about E.ON Next’s fuel mix – the fuels used to generate electricity for its customers – here.
Recently, E.ON launched a new fixed tariff called Next Gust. This provides customers with electricity from the world’s largest offshore wind farm, Hornsea 2, which is located 55 miles off the Yorkshire coast. The tariff is fixed until 31 March 2025.
What help does E.ON Next offer customers struggling with bills?
E.ON Next offers a range of ways in which it can help customers pay their energy bills. They include linking up with Paylink, a company that helps people set up personal budgets. For those experiencing financial hardship, E.ON Next has created the E.ON Next Energy Fund, which offers grants to help pay bills and replace broken appliances.If you’re struggling with paying for your energy, check out our guide getting help with your energy bills. This reveals a range of additional options including government support and help from charities.
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