Compare BT broadband deals

BT is the UK’s biggest telecoms provider – it was actually the country’s first telecom company back in the 1800s. Today it’s one of the ‘big four’ alongside Sky, Virgin Media and TalkTalk and offers home phone, TV and mobile services as well as broadband.

BT remains the most subscribed-to broadband provider, with around 10 million customers.

BT uses the Openreach network, which is owned by its umbrella company BT Group, to provide broadband services across the UK. Currently, you can get BT broadband deals covering ADSL, part-fibre and ultrafast full fibre. But exactly what broadband packages and speeds are available will depend on where you live.

Why choose BT broadband deals?

As one of Britain’s biggest broadband providers, there are a few things that make BT broadband packages stand out from the crowd:

Fast speeds: BT offers competitive speeds across its fibre packages. Its full fibre products are backed by its Stay Fast Guarantee, which gives you cash back if the promised internet speeds are not met.
Reliability: BT typically scores high for reliability in customer surveys. If something does go wrong, BT has UK and Ireland-based call centres.

Flexible TV bundles: BT works with its sister company EE to bundle its BT broadband packages with EE’s TV offering. This gives customers access to a range of sports and entertainment channels.
A high-quality router: BT’s Smart Hub router is included free with its packages. It features seven aerials to help spread Wi-Fi across your home and blocks signals from other routers for a more reliable connection. Some packages come with the Smart Hub2, which is even more advanced. Learn more about routers by reading our dedicated guide.
Lots of add-ons: You can tailor your BT broadband package to suit your needs. Options include Xbox Gaming Passes and Hybrid Connect, which backs up your Wi-Fi with EE’s 4G internet. So there is no need to worry about ever losing connectivity mid-movie or team video call!

Drawbacks of BT broadband deals

There are a few factors you should bear in mind when deciding whether BT broadband deals are right for you:

Lengthy contracts: BT broadband deals typically come with 24-month contracts, which is a lengthy commitment, particularly for students and other renters.
Slow upload speeds: Upload speeds determine how fast you can send data, and unless you’re on a full fibre package can be pretty slow. BT’s standard ADSL offers upload speeds of just 1Mbps, for example.
Limited full fibre availability: BT broadband’s top speeds are currently only available in around a quarter of UK homes, compared to over 50% for Virgin Media’s ultrafast cable network. However, there are plans to expand the Openreach full fibre network to 80% of homes by the end of 2026.

Types of broadband offered by BT

BT broadband deals include various speeds and price points. Costs can vary, with monthly costs starting from around £29.99. Average download speeds start at 36Mbps for Full Fibre Essential and go up to 900Mbps for Full Fibre 900. Many customers will find the BT Full Fibre 300 or Full Fibre 500 enough, which offer 300Mbps and 500Mbps respectively.

Most BT contracts are 24 months.

All the BT broadband deals can be bundled with TV packages from EE TV covering Sport, Entertainment or the Full Works. You can also add home phone services.

Does BT have good customer service?

According to industry regulator Ofcom's recent figures, BT had 9 complaints per 100,000 customers between January and March 2024. This is better than most other major broadband providers and below the average of 11 complaints per 100,000 customers.

In the Uswitch Broadband Customer Survey 2024, BT broadband received a score of 3.78 out of 5 for customer service. This is above rivals such as Sky, Vodafone, TalkTalk, NOW Broadband and Virgin Media. Overall, BT scored 3.98/5, with scores of 4 or above for internet speed, reliability, home equipment and installation. Its lowest score was 3.69/5 for value for money.

The broadband provider’s own stats show BT answered 100% of calls between October and December 2023, on average within 89 seconds.

If you do run into issues, BT’s website also offers a comprehensive and easy-to-navigate Help and Support section.

What speeds do BT broadband packages offer?

BT’s part-fibre broadband packages offer three speeds: 36Mbps, 50Mbps and 72Mbps. A range of full-fibre products are also available, offering average speeds of 100Mbps, 300Mbps, 500Mbps and 900Mbps.

It’s important to remember that advertised speeds are the average that at least 50% of customers can expect during the peak hours of 8pm to 10pm. The actual speeds you get may be higher or lower depending on your location, the time of day, your router, etc. BT’s data shows that between October and December 2023, its average broadband speed across all products was 149Mbps, with speeds getting faster every quarter.

BT offers a Stay Fast Guarantee for its full fibre broadband services. If your broadband drops below the guaranteed speed, you get £20 cashback. For the Full Fibre 900 package, the guaranteed speed is as high as 700Mbps.

What TV services does BT offer?

If you’re looking for BT broadband and TV deals, you can bundle up your BT broadband with a number of EE TV packages to save money. All come with a recordable TV box and access to free-to-air channels. All TV packages can be paired with any BT broadband deal.

Most BT TV packages have contract lengths of 24 months. BT broadband and TV deals start at around £16-£20 a month although offers can vary. For BT’s premium TV packages, expect to pay around £78 a month (prices and promotions vary).

Entertainment

The BT Entertainment package typically includes:

Sky Originals
A Netflix Basic plan, watch on one device in HD
discovery+ Basic

Sport

The BT Sport package typically includes:

All 4 TNT Sports channels
Premier League, UEFA Champions League, Premiership Rugby matches
Eurosport 1 and 2
Access to Discovery+ Premium (including TNT Sports)

Big Entertainment

The BT Big Entertainment package typically includes:

NOW Entertainment, including Sky Atlantic and Sky Max
NOW Cinema
Over 1,000 movies on demand
A Netflix Basic plan
discovery+ Basic

Big Sport

The BT Big Sport package typically includes:

All 12 Sky Sports channels
All 4 TNT Sports channels
Premier League, UEFA Champions League, Premiership Rugby matches
Eurosport 1 and 2
discovery+ Premium (including TNT Sports)

Full Works

The BT Full Works package typically includes:
NOW Entertainment
NOW Cinema
All 4 TNT Sports channels
All 12 Sky Sports channels
Full HD channels (including TNT Sports HD)
Eurosport 1 and 2
A Netflix Standard plan – you can watch on two devices in Full HD
discovery+ Premium

Does BT offer any further packages?

Digital Voice

A home phone service powered by your broadband connection. Digital Voice can be bundled with your broadband and offers extra features like Call Protect and Voicemail.

BT Halo

BT’s hybrid broadband network is backed by EE’s 4G mobile broadband for extra reliability. It makes use of a Hybrid Connect device to provide backup as needed.

Xbox Game Pass Ultimate

Ideal for gamers, the Game Pass Ultimate is included free for 6 or 12 months with Full Fibre 500 and 900 broadband packages, respectively. It gives access to over 100 free games plus EA Play. If you are on another BT broadband deal, you can add a Game Pass for £10 a month.

FAQs

Can I get BT broadband with no landline?

Yes, BT offers ultra-fast, full-fibre broadband with no need for a landline. However, this is only available in certain parts of the country, and you need a landline for an ADSL or part-fibre broadband connection. You don’t need to pay for a home phone package though, just opt for a broadband-only deal from BT.

Does BT offer cheap broadband deals?

BT Broadband deals vary in price depending on factors such as average speed and contract length. In the USwitch Broadband Customer Survey 2024 , it scored 3.69 out of 5 when it came to value for money.

The cheapest BT Broadband deal available is BT Broadband Essentials, which is a social tariff. It’s open to both new and existing customers who are receiving one of the following benefits:

Universal Credit (all claimants)
Pension Credit (Guarantee Credit)
Employment and Support Allowance
Jobseeker’s Allowance
Income Support

To find the best BT package for you, compare broadband deals online. You can also compare cheap broadband deals.

What is BT’s customer service number?

You can contact BT’s customer service on 0330 1234 150. Lines are open Monday to Friday: 8am to 9pm, weekends and bank holidays: 8am to 8pm.

If you’re having technical problems with your broadband, you can text HELP to 61998 (charges may apply at your standard rate).

How does BT compare to Sky and Virgin Media?

BT, Sky and Virgin Media all offer similar products and services. Which one is right for you will ultimately depend on your needs and what is available in your area.

If you need high speeds, for example, Virgin Media offers up to 2Gbps in some regions, while BT and Sky offer great broadband and TV bundles.

The USwitch Broadband Customer Survey 2024 ranked all three providers closely. Sky had an overall score of 3.99/5, compared to 3.98/5 for BT and 3.84 for Virgin Media. However, BT came out on top in a number of categories.

You can see how the three providers compare in the individual categories in the table below.

Providers	BT	Virgin Media	Sky
Overall score (out of 5)	3.98	3.84	3.99
Customer service	3.78	3.49	3.77
Value for money	3.69	3.55	3.73
Internet speed	4.02	4.08	3.89
Reliability	4.05	3.91	3.91
Home equipment	4.08	3.92	4.04
Installation/setup	4.14	4	4.12
Communication	3.89	3.69	3.88

Table showing how BT compares to other providers. Scores are out of 5.

Confused.com TV, Broadband Phone comparison is provided by Uswitch Limited, registered in England and Wales (Company No. 03612689). The Cooperage, 5 Copper Row, London, SE1 2LH.

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