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Confused.com app FAQs

Using Confused.com

I’ve used Confused.com before. What can I do on the app?

  • Sign into your Confused.com account
  • View and edit your car and home insurance quotes
  • Claim and track your Confused.com Rewards
  • Get reminders when your policies are due for renewal by saving your information in My products.
  • Check UK fuel prices or EV charging stations near you
  • Get a broadband or energy quote
  • Get a car insurance quick quote with just your number plate and have a quote in seconds
  • Get a home insurance quick quote by just selecting the type of home policy you want
  • Get an estimated car finance quote
  • See important dates, such as when your MOT or car tax is due and set notifications to remind you when these dates are coming up
  • Get an estimated monthly cost for running your car
  • Get a free car history report

I’ve never used Confused.com before. What can I do on the app?

Almost everything!

  • Get reminders when your policies are due for renewal by saving your information in My products
  • Check UK fuel prices or EV charging stations near you
  • Get a broadband or energy quote
  • See important dates, such as when your MOT or car tax is due and set notifications to remind you when these dates are coming up
  • Get an estimated monthly cost for running your car
  • Get a free car history report
  • Get an estimated quotes for car insurance and car finance
  • To get a quick quote, you’ll first have to get a car or home insurance quote on our site. After that, you can get quick quotes for as many cars/homes you would like.
  • For further features, you can create a Confused.com account and log in at the top of the quotes or settings section.

How can I contact you?

Our contact form is the quickest way to get in touch with us.

QuickQuote

Why can’t I get a quick quote?

To get a quick quote, you must have a Confused.com account and have previously completed a car or home insurance quote with us. We use the details from your last car/home insurance quote to get you a quick quote.

If you’re not able to get a quick quote please check that you have a quote in your Confused.com account. You can check this in the quotes section of the app once you have signed into your account.

Why doesn't QuickQuote recognise my car registration?

QuickQuote will only work for car registration plates registered in England, Wales, Scotland and Northern Ireland.

We can recognise the vast majority of car registration numbers. However, our coverage isn’t 100 per cent, and occasionally we might not be able to get a quote for the car in question.

Important vehicle dates

How do I check my MOT or tax renewal dates?

In the tools tab you’ll find ‘important vehicle dates’. Select this and enter a vehicle registration. You’ll then see the date your MOT will expire and the date the tax is due. You can also set the date your insurance is due here.

To get future notifications for when these are due, simply save the vehicle. You’ll also need to make sure notifications are enabled on your phone via the Settings tab, and on your phone in Settings.

Confused.com Rewards

What is Confused.com Rewards?

Confused.com Rewards is our way of saying thank you. Choose a reward that's completely free, every time you buy a car or home insurance policy via Confused.com. You can claim and track the progress of your reward in the app. We have a full list of Confused.com Rewards FAQs for any other questions you might have.

Reminders

What are reminders in the Confused.com app?

In the app dashboard, you can save information about your insurance policies and utility contracts. Store details such as your provider and policy number all in one convenient place. Plus, we’ll send you a reminder when these are due for renewal. Never forget a date again!